One of the most frequently reported problems at 10Cric in 2026 involves withdrawal requests that remain stuck in a "processing" state for extended periods. Players across India have shared their experiences on Trustpilot, Sikayetvar, and other review platforms, with many reporting waits of two to four weeks or longer.
"After more than 4 weeks, my withdrawal issue is still not rectified. My ₹45,000 deposited via UPI was credited, but the refund has not been processed despite a ticket and a promised date." – Verified player complaint, March 2026
Customer support at 10Cric typically acknowledges the issue and states that "the withdrawal has been processed on their side and is now with the payment provider." However, no clear timeline is provided, and the same message is repeated on every follow-up contact.
Common Withdrawal Issues Reported
- Withdrawals marked as "confirmed" but never credited to bank accounts
- Bank transfer withdrawals pending for 7–30+ days
- UPI withdrawals failing silently without notification
- VIP account managers failing to assist with stuck withdrawals
- Accounts restricted from withdrawing after large wins
According to information gathered from Casino Guru, 10Cric has received complaints resulting in 1,955 black points in their review database, though the platform maintains an overall Safety Index of 8.5 due to its Curacao license and large player base.
What to Do If Your Withdrawal Is Stuck
First, contact 10Cric support via live chat (available 24/7) and email at support@10Cric.com. If unresolved within 7 days, escalate to the Curacao Gaming Control Board. You can also file a complaint with independent intermediaries like the Independent Betting Adjudication Service (IBAS), which typically resolves cases within 2–3 months.
Document all your transactions, including UTR numbers for UPI transfers, screenshots of the pending status, and all communication with support. This evidence will be essential when escalating your complaint.