If you are experiencing issues with 10Cric – whether it is a stuck withdrawal, a missing deposit, an account ban, or a dispute over a bonus – there is a structured process you can follow to escalate your complaint and improve your chances of resolution.
Step 1: Contact 10Cric Customer Support Directly
Before escalating, you must attempt to resolve the issue with 10Cric directly. Use these contact channels:
- Live Chat: Available 24/7 at 10Cric.com
- Email: support@10Cric.com
- Phone: +913371279179
- Twitter/X: @10Cric_Official
Keep a record of all communication, including ticket numbers, agent names, and date/time of each contact.
Step 2: Escalate to the Curacao Gaming Control Board
10Cric holds a Curacao eGaming license. If your complaint is not resolved by 10Cric within a reasonable time (typically 5–7 business days), you can submit a formal complaint to the Curacao Gaming Control Board. This is the regulatory authority that oversees 10Cric's licensing obligations.
The Curacao Gaming Control Board requires licensed operators to have dispute resolution processes in place and must respond to regulatory complaints.
Step 3: Use Independent Adjudication Services
The Independent Betting Adjudication Service (IBAS) acts as a neutral intermediary between players and operators. Most cases are resolved within 2 to 3 months. Casino Guru also operates a free Complaint Resolution Center where their team contacts the casino on your behalf.
Step 4: Post Public Reviews
Platforms like Trustpilot, Casino Guru, and Sikayetvar allow players to post verified complaints. Casinos often respond more quickly to public reviews due to reputational concerns. Tag @10Cric_Official on social media to increase visibility.
Step 5: Contact Your Bank for a Chargeback
If your deposit was never credited and 10Cric cannot confirm receipt, contact your bank within 30 days to initiate a UPI dispute or chargeback process. Provide your UTR number, PhonePe/GPay screenshot, and bank statement as evidence.