A recurring complaint from 10Cric players involves accounts being suspended, banned, or limited without prior notice and without a clear explanation. The timing of these bans is particularly concerning, as many players report that account closures happen immediately after they achieve a significant win.
"I was using this app for 3 years. When I was losing money they didn't ask anything. After a huge win they cancelled and closed my account stating an internal decision. I am looking to file a complaint." – Quora user complaint
Types of Account Actions Reported
- Complete account closure without explanation
- Betting limits suddenly restricted to as low as ₹2,000
- VIP status revoked without notice
- Self-exclusion requests not processed for 24+ hours
- Account hacked with no proper investigation by 10Cric
One Player's Account Hacking Experience
One long-time player reported that their account was hacked and ₹48,000 was stolen. When they contacted support, their account was locked but no investigation was conducted and no refund was processed. Email support stopped responding entirely.
How to Appeal a 10Cric Account Ban
If your account has been closed or limited, follow these steps:
- Request a formal written explanation from 10Cric via email
- Ask for a complete statement of your account balance and any withheld funds
- If you believe the ban violates the terms of service, escalate to the Curacao Gaming Control Board
- Submit your complaint to Casino Guru's Complaint Resolution Center for free third-party mediation
- Post a detailed review on Trustpilot to apply public pressure
Under Curacao regulations, players must be given access to their account funds unless there is a verified compliance reason. If 10Cric is withholding your balance without explanation, this may constitute a regulatory violation.